PINGO APPLICATION PRIVACY POLICY

Welcome to the Pingo application. We greatly value your trust in providing us with your personal information and are committed to protecting your privacy. This Privacy Policy is designed to help you understand how we collect, use, store, and share your information when you use the Pingo app. Please read it carefully to ensure that you fully understand and agree to the terms outlined in this Privacy Policy.

1. INFORMATION WE COLLECT

Pingo may collect and process the following information from you:

1.1. Personal Information

  • Full Name: Used to verify accounts and personalize the user experience.
  • Email and Phone Number: Used for registration, authentication, password recovery, and sending notifications.
  • Profile Picture and Profile Information: Provided by users to display in personal profiles, reviews, and comments.
  • Contact Address: If provided in service interactions, such as participating in events or promotional programs.

1.2. Activity and Interaction Data

  • Search and Review History: We store your search history, viewed restaurants, and reviews to generate personalized suggestions.
  • Current Location: Used to display recommendations that are closest to you when you permit location access.
  • Device Information: Such as IP address, operating system, device type, and browser version to ensure compatibility and security.

1.3. Third-Party Data

  • Account Connection: If you choose to link your account with Google, Facebook, or other platforms, we may receive and store information from these services, including name, email, and profile picture.

2. PURPOSE OF USING INFORMATION

We collect your information to ensure the best service delivery and to meet user needs. Specific purposes include:

  • Providing and Operating the Application: Verifying user identity, managing accounts, and providing core Pingo functionalities.
  • Recommendations and Personalization: Based on preferences, search history, and location to suggest suitable restaurants, eateries, and cafes.
  • Enhancing User Experience: Analyzing behavior and feedback to continuously improve features, layouts, and content on the app.
  • Sending Notifications and Updates: Including newsletters, notifications about new features, and promotional programs that may interest you.
  • Protection and Fraud Prevention: Identifying unusual activities to safeguard user accounts and ensure application security.

3. SHARING INFORMATION WITH THIRD PARTIES

We only share your personal information with third parties in the following specific cases:

  • Partners and Service Providers: Including data hosting providers, analytics tool providers, or other support services to help us operate and provide better services.
  • Affiliate Programs: When you participate in affiliate programs, we may share your information with related partners to ensure your rights and benefits.
  • Legal Requirements: When necessary to comply with legal regulations or requests from authorities.

Pingo commits not to sell or share your personal information with third parties for commercial purposes without your consent.

4. DATA SECURITY

We implement various security measures to ensure the safety of your personal information:

  • Data Encryption: Sensitive data, such as passwords, are encrypted and securely stored.
  • Access Control: Only authorized personnel have access to users’ personal data.
  • Security Evaluation and Enhancement: We regularly review and update our security systems to prevent potential risks.

However, due to the nature of the Internet, no data transmission or storage method is completely secure. We recommend that users protect their information and not share accounts with others.

5. USER RIGHTS

You have the following rights regarding your personal information:

  • Access and Edit: You have the right to view and update your information at any time through the account settings section.
  • Deletion Request: You can request that we delete your account and related information at any time. This can be done by sending a request via our support email.
  • Withdraw Consent: You have the right to withdraw consent for us to collect and use your personal information in specific cases.
  • Object and Restrict: You can request that we stop or limit the processing of your information in certain circumstances.

6. CONTACT US

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us via the following information:

  • Email: pingo.ai2023@gmail.com
  • Phone Number: (+84) 912 613 913
  • Address: Vietnam Business Center (Level 8), 57-59 Ho Tung Mau Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam

7. UPDATES TO THE PRIVACY POLICY

This Privacy Policy may be periodically updated to reflect changes in how we handle information or to comply with new legal regulations. When changes are made, we will notify you through email or within the app. Your continued use of Pingo after the Privacy Policy is updated means that you agree to the revised terms.